Guarantees

Why We Have Guarantees in the First Place

Our guarantees are about earning your trust and giving you peace of mind with every service we provide. HVAC work is a significant investment in your home’s comfort and safety, and we want you to feel confident that you’re getting quality service that stands the test of time. By offering guarantees, we demonstrate our commitment to delivering reliable results, ensuring that if something doesn’t meet your expectations, we’ll make it right. These guarantees are rooted in our dedication to excellence, accountability, and customer satisfaction, which form the foundation of every job we undertake.

Here are our Affordable Heating & Air Conditioning, Inc.’s three main guarantees:

• 100% Money Back Guarantee: For the entire first year that you own your new system, you can have us remove the system if you’re unsatisfied and we’ll refund your investment.
• Performance Guarantee: Any system we install and is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals will work as promise or we’ll make any necessary modifications, repairs, or replacements at no charge.
• Satisfaction Guarantee: If you are not satisfied with our people during installation because they’ve not performed in accordance with our high standards, we won’t consider the job done until you’re satisfied.

This only scratches the surface of what these guarantees offer you in terms of peace of mind. Let’s take a look at our Affordable Heating & Air Conditioning, Inc. guarantees in action. This will explain how we look out for your satisfaction as a customer as the standards we set for ourselves.

100% Buy Back Guarantee

(Complete HVAC, A/C or heat only systems - partial systems are not covered)

We agree to accept personal responsibility for your 100% complete satisfaction with the operation of the equipment provided by us. During the first year, if you are dissatisfied with the operation of the equipment we have installed, we will promptly correct the problem. If the equipment is still not operating at manufacturer’s standards (as verified by manufacturer representative), we will remove the system and refund your money in full. This guarantee applies only to complete systems (such as a furnace, evaporator coil and condenser) installed on the same date and does not apply to any partial system installations.

Performance Guarantee

Our Performance Guarantee at Affordable Heating & Air Conditioning, Inc. is designed to give you complete confidence in the system we install and the comfort it delivers. We’re committed to ensuring that your new HVAC system operates at optimal performance, keeping your home comfortable as promised. This guarantee assures you that if, under normal conditions, the equipment doesn’t maintain the set temperature within a narrow, 3°F range of your chosen thermostat setting, we’ll take responsibility for resolving the issue. Our team will make any necessary adjustments, repairs, or even replace equipment, free of charge, to ensure the system meets our original performance promise for a full five years.

This guarantee is rooted in our meticulous approach to system sizing and design. HVAC systems are not one-size-fits-all; they need to be accurately sized and carefully calibrated to meet the specific heating and cooling demands of your home. Before installation, our experts conduct a detailed assessment to select and install a system that’s correctly sized for your space, avoiding issues like uneven temperatures, short cycling, or inefficient energy use. This precision in sizing and installation is a cornerstone of the Performance Guarantee, as it means the equipment we install is customized to maintain ideal comfort within your living environment.

There are several instances where this guarantee can provide peace of mind. Imagine that on a particularly hot day, your air conditioner is struggling to cool your home to the desired temperature setting. With our Performance Guarantee, you won’t have to worry about ongoing discomfort or unexpected repair costs. We’ll send our team out to assess the system and determine if any adjustments or modifications are needed to achieve the promised temperature variance. Likewise, if your furnace fails to keep your home comfortably warm on cold winter days despite being properly maintained and operated, our guarantee means we’ll cover the work required to get things running smoothly again.

This performance promise is also an added layer of assurance against concerns about fluctuating indoor temperatures. Many homeowners worry about uneven heating or cooling, where some rooms are consistently too warm or too cold. Our guarantee addresses these concerns by committing to a maximum 3°F variance from the set temperature at the thermostat, meaning that once we install your system, you can trust it to deliver consistent comfort across your home.

It’s important to note that the Performance Guarantee is based on the system being properly maintained and used according to the manufacturer’s guidelines. Regular maintenance, as outlined in the owner’s manual, helps ensure each component is running at peak efficiency, which is essential for keeping the system performing to its full potential. This guarantee does not cover issues stemming from parts that fail due to normal wear and tear. Instead, it assures that the overall system will perform to the high standards we’ve promised during its first five years.

Ultimately, this guarantee underscores our commitment to accuracy, reliability, and customer satisfaction. The Performance Guarantee provides you with confidence that, in choosing Affordable Heating & Air Conditioning, Inc., you’re investing in a system that will deliver reliable, consistent comfort for years to come. If there’s ever a need to make adjustments, we’ll be there to uphold our promise and ensure that your home remains a comfortable haven, regardless of the weather outside.

Satisfaction Guarantee

At Affordable Heating & Air Conditioning, Inc., we’re dedicated to ensuring that our service not only meets but exceeds your expectations. Our Satisfaction Guarantee reflects our commitment to providing a respectful, high-quality experience every time we visit your home. When you choose us, you’re choosing a team of skilled, courteous professionals who take pride in their work and respect for your space. From start to finish, we want you to feel at ease knowing our technicians will complete the job with precision, care, and a focus on your satisfaction.

We hire only the best technicians—individuals who are highly skilled, drug-free, and committed to treating your home and family with the utmost respect. Before they enter your home, our technicians understand that they are guests in your space, and they act accordingly. They’ll arrive with a positive attitude and work efficiently to get your HVAC system installed and running smoothly, always aiming to minimize disruption to your daily routine. Respect is at the core of our values, and it extends to everything from wearing protective shoe covers on your carpet to thoroughly cleaning up any materials, tools, or debris when the job is done.

Our technicians are also trained to avoid any behavior that might make a customer uncomfortable in their own home. They won’t smoke, swear, or act unprofessionally at any time. These may seem like small details, but we know they make a difference in your experience. We’re committed to setting a high bar for professionalism, ensuring that our team members approach each job with a courteous, helpful demeanor. This dedication to respectful service is integral to the Satisfaction Guarantee, as we believe that how we complete the job is just as important as the results.

This guarantee also includes our commitment to handling any issues or dissatisfaction with urgency and care. If for any reason you feel that our technicians have not met these high standards, we’ll address your concerns immediately. We won’t consider the job complete until you’re genuinely happy with the work. For example, if you find that the cleanup wasn’t as thorough as you expected, or if the installation process took longer than you were told, our team will work quickly to make things right. We value open communication, so please feel free to let us know if anything falls short of your expectations.

Imagine you’re concerned about a large appliance installation disrupting your home or leaving a mess in its wake. With our Satisfaction Guarantee, you can be confident that our technicians will not only perform the installation with skill and efficiency but will also leave your home as clean as they found it. They take personal responsibility for ensuring every detail is handled with care—from carefully placing each piece of equipment to vacuuming and tidying the work area upon completion.

Our Satisfaction Guarantee is about providing peace of mind and fostering long-term relationships built on trust and respect. At Affordable Heating & Air Conditioning, we understand that choosing an HVAC contractor is a significant decision, and our aim is to show that your satisfaction isn’t just a promise; it’s a standard we uphold in everything we do. With this guarantee, you can rest assured that our team will go the extra mile to make sure you’re not only satisfied but confident in your choice to work with us.

You’re in Good Hands With Our Guarantees!

At Affordable Heating & Air Conditioning, Inc., our guarantees aren’t just policies—they’re our commitment to you. From ensuring top-notch performance and complete satisfaction with every service to providing a 100% Money Back Guarantee, our promises are here to give you peace of mind and confidence in choosing us. You can trust that we stand behind every installation, repair, and service with the highest standards, so you can enjoy reliable comfort, exceptional service, and true assurance in your HVAC investment. When you work with us, you’re truly in good hands.